Returns and Refunds
we take the reverse logistics (returns) very seriously, we are also clients of other brands and that is why we put ourselves in your shoes. We know how frustrating it is when you are not satisfied with a product that the return process is slow and tedious.
In summary: If you buy easy, you can return it easy.
For this reason, we believe that the only way to give you a good service is to do it through real people, we trust a human team customer service, which will try to give you a personalized solution in the shortest possible time.
We want to make it easy, contact our customer service team through the chat on our website, through email hi@mellerware.com, or through our form https://mellerware.com/pages/atencion-al-cliente and you will receive an answer or a call!in less than 24 hours!
Some frequently asked questions about returns or refunds:
Can I cancel my order?
If you want to cancel your order you can do it from
"My account" → "My orders" → select your order → "Cancel my order".
Our customer service team will receive all the necessary information to cancel it and refund the amount.
Can I modify the items in my order?
eye! Once you have placed an order, you cannot modify the content of it.
Solution: Cancel your order and place a new one with the items you need. That easy!
Can I modify the shipping information?
Are very fast preparing your order, so that you will not be able to make changes from our website.
Solution: When the order leaves our facilities you will receive an email from our transport provider, where you will have all the necessary information and a link so that you can modify the delivery data yourself.
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An advice: Do you know that more than 90% of online delivery incidents are caused by errors in the shipping address? Use the search engine on our website to validate and autocomplete the shipping address
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What happens if the product does not meet your expectations?
If you don't think this item is for you, please contact our customer service team within 30 days or fill out the following form.
We have expanded returns:
Purchases made from November 22, 2021 can be returned until January 31, 2022
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RETURNS ARE FREE!
We only ask two things of you!
- Take 2 minutes to give us as much information as possible about the reason for your return, help us improve!
- Keep the original packaging until you have it clear, or protect with all the originality that you can think of the product, we will thank you!
What happens if the product arrives damaged or I have received another item?
If you have had any problems with your shipment, please contact our customer service team within 30 days, or fill in the following form.
Attach photos of the problem: It will be much easier for our team to assess the incident and offer you a quick solution that meets your expectations, moreover, this means that our supply chain has been broken at some point, we appreciate your information to find the leak and repair it as soon as possible.
When will I receive my refund?
Once the product has arrived at our warehouses and we confirm that the item is in the state that you have previously indicated, we will notify you as we have initiated the refund of the amount of your order.
It depends a bit on your bank, but calculate a term of 3-4 calendar days to see the movement reflected in your bank account since you receive the notification. If after that period you have not received anything, let us know!