Privacy Policy

Personal data protection

Introduction

As established in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and by which Directive 95/46/EC (hereinafter, "GDPR") is repealed, we inform you of our privacy and personal data protection policy:

Responsible

SDA Europe, SL with NIF B67524504 and address in Barcelona, ​​Calle Balmes 351 1º 1, 08006. It is registered in the Mercantile Registry of Barcelona, ​​in Volume 47136, Folio 133, Sheet 542316. Contact telephone number: 945551246 Contact email: rgpd@ mellerware.es 

Treatments and purpose

1. Contact Forms

You can contact us through various forms and chats on our web pages where you can ask questions about any matter. We request the data (name, e-mail and information about your query and the product to which the query may refer) with the sole purpose of properly processing the query raised.

2. Invoice request forms

If you wish to request that we send you the invoice corresponding to an order, you can fill out a form created for that purpose. In it, the following information will be requested: name, surname, email, telephone, ID, full postal address and order number. All of them are necessary so that we can properly process your request and send you the desired invoice. The aforementioned data is collected for the sole purpose of processing the sending of the invoice.

3. Product return request forms

If you wish to request the return of a product purchased through one of our websites, you can request it using the corresponding form in which your email and order number will be requested. These data are collected with the purpose of carrying out the effective management of the return of your product with the established conditions and that will be carried out by an external transport service. We also need them to be able to make, where appropriate, the payment corresponding to the returned order.

4. Communications and news

As long as you request it, we offer you the possibility of receiving commercial communications about the products, as well as recipes, news, novelties, collaborations, events and even specific offers. In order to send the communication, we will request your email and it will only be used for this purpose.

In order to adapt our communications to your interests and needs, for advertising purposes and also for statistical and market analysis purposes, we use analytical tools that collect and process personal data derived from the interactions made with the emails we send. In this way we have information on whether the email has been opened and if it has been interacted with, as well as on the technical information of the device on which the content has been viewed. This information is only used for statistical purposes on our communications and campaigns and thus adjust them to the needs and interests of users.

In the emails themselves, a link is included so that you can revoke the consent granted. If you decide to cancel your subscription, the personal data you have provided will be removed from the database within 15 days of the cancellation date (for technical reasons), and the usage data collected will be processed for statistical purposes only. anonymous

5. Create Account

To obtain the benefits and use certain services that we offer, you can register and create an account. When registering, you will be asked for an email, your first and last name and a password. Subsequently, you may, if you wish, incorporate data such as your full postal address, which will enable us to offer you better services. This will facilitate the management of our staff in the case of making any type of query or comment.

With the intention of specifying a little about our clientele, we will use the information you provide us during registration for statistical purposes, your gender, your age, your population... This will help us generate specific actions aimed at different population profiles.

Once you have registered, you will be perfectly informed of the news related to Mellerware, you will receive commercial communications of Mellerware products as well as recipes, news, news, collaborations, events and even specific offers.

In order to adapt our communications to your interests and needs, for advertising purposes and also for statistical and market analysis purposes, we use analytical tools that collect and process personal data derived from the interactions made with the emails we send. In this way we have information on whether the email has been opened and if it has been interacted with, as well as on the technical information of the device on which the content has been viewed. This information is only used for statistical purposes on our communications and campaigns and thus adjust them to the needs and interests of users. In the emails themselves, a link is included so that you can revoke the consent granted. If you decide to cancel your subscription, the personal data you have provided will be removed from the database within 15 days of the cancellation date (for technical reasons), and the usage data collected will be processed for statistical purposes only. anonymous.

You will be able to make your purchases in the store more comfortably. Through the web you can follow and check the status of all your purchases and orders, make returns easily, as well as manage your addresses and data. We also need them to be able to manage the shipment of the products to your home once the purchase process is finished. When placing orders, your information will be used solely for the purpose of properly managing that order until it is shipped to your home, as well as so that you can have a history of purchases and orders made.

6. Promotions and Sweepstakes

If you participate in a sweepstakes or promotion, you may be asked for certain information. These data will be used for the sole purpose of registering you in the draw or promotion and managing your participation in it, as well as to communicate with the winner. The information provided will also be used to get to know our customers better, so it can be used for statistical purposes, which will help us to generate specific actions aimed at different profiles.

7. Online store

In order to manage and conclude your purchases through the web, we request the necessary data to be able to effectively carry out the online sale of the products, complying with all the legal and fiscal requirements that this entails. We also need them to be able to manage the shipment of the products to your home once the purchase process is finished. Your data will be used solely for the purpose of enabling and managing your online purchase as well as shipping and transporting your product.

Conservation

1. Contact Forms

We will keep your data for the time necessary to manage and correctly solve the question that you ask us. Your data will be deleted 6 months after having satisfactorily resolved your query.

2. Invoice request forms

We will keep your data for the time necessary to correctly manage and provide a solution to the request you make to us. The data of the invoice itself will be kept for the legally established period for which these data must be kept in the hands of the companies.

3. Product return request forms

We will keep your data for the time necessary to be able to organize and manage the return of the products correctly. Your data will also be kept as long as it is necessary to comply with legal obligations.

4. Commercial communications

While you are registered with the service, we will keep your data to correctly manage the receipt of communications and news. If you decide to cancel your subscription, the personal data you have provided will be removed from the database within 15 days of the cancellation date (for technical reasons), and the usage data collected will be processed for statistical purposes only. anonymous

5. Create Account

The data of registered users is kept until the user deletes their account.

At any time, the user can delete their account by accessing the "My Account" section, using the "Unsubscribe" button.

The data related to purchases and orders made that must be kept by law will be kept for the legally established period.

6. Promotions and Sweepstakes

We will keep your data for the time necessary to correctly manage your participation in the raffle or promotion. Your data will be deleted 6 months after having satisfactorily resolved your query.

7. Online store

We will keep your data for the time necessary to correctly manage the purchase and shipment of the products and the legally established period for which this data must be kept in the possession of the companies.

Without prejudice to what is previously established in relation to the data retention periods, we inform you that we will keep the data during the established limitation periods to comply with our legal obligations, as well as to preserve our rights.

Legitimation

In accordance with article 6, paragraph 1, letter a), of Regulation (EU) 2016/67, the legal basis for the processing of your data is your consent, which has been made by filling in the form voluntarily, whatever the device from which it was carried out, and with the express acceptance of the processing of personal data for the purpose described above for each of the treatments.

Communication

We will not transfer data to third parties, except by legal obligation.

On the other hand, we inform you that we work with several service providers that are necessary for the correct development of our services in an effective and efficient manner, for which reason we must, in certain circumstances and conditions, communicate your personal data to them. This communication is always carried out in accordance with current regulations and, given their status as treatment managers, as stipulated in the contracts entered into with them that legitimize the access of said providers to personal data. All this in accordance with the provisions of article 28 of the GDPR.

These service providers are communication, marketing, digital media and social media agencies, hosting service providers, associated technical services and additional functionalities for websites, technical assistance service providers and transport agencies for shipping and collecting products. .

user rights

Anyone has the right to know if the Data Controllers are processing personal data that concerns them.

You will have the right at any time to access your personal data, request its rectification in the event that it is not correct or has changed, request the deletion of the data when, among other reasons, the data is no longer necessary for the purpose for which it was provided. . The opposition exercise is equal to the suspension exercise.

In certain circumstances, you may request the limitation of the processing of your data, in which case we will only keep it for the exercise or defense of claims.

For reasons related to your particular situation, you may oppose the processing of your data, in which case the controllers will stop processing them except for compelling legitimate reasons, or the exercise or defense of possible claims.

At any time you can withdraw the consent given for the processing of your data, which will not affect the legality of the treatment based on the consent prior to its withdrawal.

The portability and decision automation exercises do not apply to the type of data and their treatment.

The exercise of the rights indicated above can be done through any of the following channels. With a single request through any of the indicated channels, you can exercise your rights in relation to all those responsible indicated at the beginning of this document. If you wish to exercise it only in relation to one of the indicated managers, you can also do so simply by indicating it in your request.

SDA Europe, SL: By postal mail, attaching a copy of the DNI or passport to the Barcelona address, Calle Balmes 351 1º 1ª, 08006. By email, to the address: rgpd@mellerware.es with the same documentation as by postal mail .

If you consider that your personal data or the exercise of your rights have not been adequately protected, you have the right to file a claim with the Spanish Agency for Data Protection ( www.aepd.es ).

Veracity of the data

The users of the indicated services are responsible for the veracity of their data and undertake not to enter false data and to proceed to modify them if necessary.