We take reverse logistics (returns) very seriously. As customers of other brands ourselves, we understand how frustrating it can be when you are not satisfied with a product and the return process is slow and cumbersome.
That's why we believe the only way to provide you with excellent service is through our dedicated customer support team. They will strive to provide you with a personalized solution as quickly as possible.
We want to make it easy for you. You can contact our customer support team through the chat on our website, by emailing hi@mellerware.com, or by filling out our form at https://mellerware.com/pages/atencion-al-cliente. You will receive a response or a call back within 24 hours!
Here are some frequently asked questions about returns or refunds:
Can I cancel my order?
If you want to cancel your order, you can do so by going to "My Account" → "My Orders" → select your order → "Cancel my order". Our customer support team will receive all the necessary information to cancel it and process the refund.
Can I modify the items in my order?
Please note that once you have placed an order, you cannot modify its contents. Solution: Cancel your order and place a new one with the items you need. It's that easy!
Can I modify the shipping details?
We process orders quickly, so you won't be able to make modifications on our website. Solution: Once your order leaves our facilities, you will receive an email from our shipping provider with all the necessary information and a link for you to modify the delivery details yourself.
What if the product doesn't meet my expectations?
If you feel that the product is not suitable for you, please contact our customer support team within 30 days or fill out the following form.
Returns are free!
We only ask for two things:
- Take 2 minutes to provide us with as much information as possible about the reason for your return. It helps us improve!
- Keep the original packaging until you are sure, or protect the product with all the creativity you can think of. We appreciate it!
What if the product arrives damaged or I have received the wrong item?
If you have encountered any issues with your shipment, please contact our customer support team within 30 days or fill out the following form.
Attach photos of the problem: It will be much easier for our team to assess the issue and provide you with a quick solution that meets your expectations. Additionally, this helps us identify any breakdowns in our supply chain so that we can fix them promptly.
When will I receive my refund?
Once the product has arrived at our warehouses and we have confirmed that the item is in the condition you previously indicated, we will notify you that we have initiated the refund for your order.
It depends a bit on your bank, but expect a period of 3-4 business days to see the refund reflected in your bank account from the moment you receive the notification. If you haven't received anything after that period, please let us know!
